Services

Operations Services for Growing Companies.
You don’t need a full-time COO. You need operations infrastructure.

Here’s what we build:
Process Extraction & Mapping
The Problem: Your business exists in people’s heads. New hires ask 1,000 questions because nothing is written down. Everyone does things slightly differently. You can’t scale chaos.

What We Do:

  • Observe your team in action (not what they say they do—what they actually do)
  • Interview stakeholders to understand pain points and workarounds
  • Document current-state workflows with visual diagrams (swimlanes, flowcharts)
  • Identify bottlenecks, redundancies, and automation opportunities
  • Create priority list of what to fix first

You Get:

  • 20-50 page process documentation
  • Visual workflow diagrams for each core process
  • Gap analysis with recommendations
  • Priority roadmap for improvements

Timeline: 4-6 weeks

Operations System Design
The Problem: You know you need “systems” but you don’t know where to start. Every time you try to document something, it takes 10 hours and no one uses it.

What We Do:

  • Design standard operating procedures that are actually usable (not 50-page Word docs no one reads)
  • Create templates, checklists, and tracking tools for repeatable workflows
  • Build testing methodologies and quality control frameworks
  • Develop automation recommendations and system integration roadmap
  • Set up knowledge management hub (SharePoint, Notion, Google Drive—whatever you use)

You Get:

  • Complete SOP library (visual, concise, actually usable)
  • Process templates and checklists
  • Tracking spreadsheets/dashboards
  • Automation opportunity analysis
  • System integration recommendations

Timeline: 8-12 weeks

Team Enablement & Training
The Problem: Your team wants to do great work, but they’re constantly confused. They ask you the same questions every week. Onboarding takes forever. Institutional knowledge leaves when people quit.

What We Do:

  • Build comprehensive onboarding system (week-by-week plan, training materials, checkpoints)
  • Create training videos, how-to guides, and quick reference sheets
  • Develop manager toolkits so your team leads can train without you
  • Host workshops/training sessions to roll out new processes
  • Set up self-serve knowledge hub so people can find answers without asking

You Get:

  • Complete onboarding program (30/60/90-day plan)
  • Video training library
  • Manager training toolkit
  • How-to documentation for every core workflow
  • Knowledge hub with searchable resources

Timeline: 6-8 weeks

Scale Preparation
The Problem: You’re about to double your team, launch a new product, or expand to multiple locations. You know your current operations won’t handle 2x the volume, but you don’t know what needs to change.

What We Do:

  • Map future-state workflows for 2x-3x scale
  • Design role structures for growth (who does what when you have 20 people instead of 8)
  • Create system requirements for scale (what tools/tech you’ll need)
  • Build transition plan from current state to future state

You Get:

  • Future-state workflow diagrams
  • Org chart design for growth phases
  • Technology/system requirements
  • 6-12 month implementation roadmap

Timeline: 4-6 weeks

Change Management & Stakeholder Engagement

The Problem: You’re implementing new processes, moving offices, or rolling out new technology. Your team is resistant, confused, or just not adopting the changes.

What We Do:

  • Develop change communication plan (what to say, when, how)
  • Facilitate workshops and focus groups to gather stakeholder feedback
  • Create surveys to assess readiness and gather input
  • Design training rollout strategy (small groups, champions, feedback loops)
  • Host open houses, lunch-and-learns, or Q&A sessions

You Get:

  • Change communication templates
  • Stakeholder engagement plan
  • Survey design + analysis
  • Workshop facilitation (in-person or virtual)
  • Training rollout plan

Timeline: 4-8 weeks depending on scope

My Process